The employees were all pretty friendly and this process was not too bad. Ugggggg! Once we made it to the casino boat, we had to go through the ticket buying process and security. We spent an hour and a half on the bus and he ended up with 12 passengers. He stopped at every single hotel between Cocoa Beach and Cape Canaveral, whether he had a pick up there or not. The driver was very friendly but we spent entirely too much time on this bus. Oh my Lord was this ever a waste of our whole day! It started out bad and ended bad.